FAQ

Have Questions?

Please email us at support@mytdmtech if you have any questions that is not listed below.

If you have a Windows operating system installed, open File Explorer or This PC.

  1. Right click on This PC or Computer in the navigation pane and select Properties.
  2. In the System information screen, find the System type entry. This will indicate what type of processor your device has.

If you do not have an operating system installed, you should refer to the documentation that came with the device. Most device and processor manufacturers also provide information regarding processor capabilities on their websites.

Download times vary by location, internet connection speed and the size of the Office product you are downloading. It is recommended only high-speed broadband connections are used to download your file(s).

 

Some pop up blocker and firewall programs, as well as proxy servers, may prevent communication with our server. If you utilize these types of applications, you may need to disable them. Please check your system for and disable any of the following and remember to turn them back on when you’re done:

Firewall – These are designed to stop downloads from non-approved sites.
Anti Virus Programs – These will try to stop or scan a download. It may cause the download to be corrupt or damaged.
Download Monitors – Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.
Screen Savers – In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

If you require assistance disabling any of the products noted, please contact the manufacturer’s technical support.

Unfortunately, we do not provide live chat yet, but we are working on it.

Thanks!

 

After you’ve created the installation media, do one of the following to install Windows:

  • Connect the USB flash drive to the PC where you want to install Windows, browse to it in File Explorer, and then open the setup.exe file. Follow the instructions in setup.
  • If your PC is set up to boot from a USB drive, connect the USB flash drive to the PC where you want to install Windows, restart (reboot) it, and then follow the instructions in setup.
  • If your PC is set up to boot from the DVD drive, insert the DVD into your PC, restart (reboot) it, and then follow the instructions in setup.

You can create your own backup media by downloading to an external storage (USB) device or to a DVD.